Key Account Manager

Posted 03/05/2024 by Four Squared Recruitment Ltd

Stourport-on-Severn, Worcestershire
£37,000 - £50,000/annum

Job Title: Key Account Manager

Location: Field-based (Some national travel) and Stourport office based

£37K + quarterly bonus (£7500) + car/allowance (circa 50K package)

Job Purpose:

Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required.

Main Tasks & Responsibilities:

Strategic Planning:

  • Develop and execute a business plan aligned with organisational goals.

Contract Management:

  • Renegotiate lapsed contracts and establish new agreements.

Strategic Development:

  • Implement strategies with the After Sales Manager for new services and products.

Account Reviews and Projects:

  • Conduct strategic reviews for growth and profitability.
  • Manage project delivery within agreed timelines.

Communication and Negotiation:

  • Utilise effective presentation, negotiation, and influence skills.
  • Address client concerns and manage escalated calls.

Compliance and Database Management:

  • Assist with compliance activities, such as supplier waste audits.
  • Oversee key accounts to optimise contract revenue.

Reporting and Targets:

  • Provide regular reports to the manager on sales activities and key client advancements.
  • Achieve individual quarterly sales targets.

Client Satisfaction and Collaboration:

  • Understand clients’ needs and propose solutions aligned with their goals.
  • Monitor service delivery to ensure consistency with contractual obligations.

Core Values:

  • Demonstrate workplace values: Intelligence, Integrity, Dependability, Unity, Enjoyment.
  • Apply organisational values in day-to-day responsibilities.

Skills & Key Requirements:

  • Maintain a positive and proactive approach.
  • Ability to establish, develop, and sustain business relationships.
  • Uphold a high level of professionalism, discretion, and confidentiality.
  • Proven success in achieving set objectives, including margin attainment and cost minimisation.
  • Strong communication skills, including relationship building, influencing, and negotiation.
  • Self-motivated with the ability to work collaboratively within a team.
  • Exceptional attention to detail and organisational skills.
  • Commercially minded with a keen eye for detail.
  • Ability to work with urgency and efficiency.
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