Debt Resolution Officer

Posted a week ago by Made Employment Ltd

Remote job
Bournemouth, Dorset
£25,000/annum Car Allowance, Monthly Commission

As our client continues to grow and expand their portfolio, they are looking to further increase their team of over one hundred field based officers across the country to meet client demand and maintain exceptionally high service standards to our clients.

This role is predominantly field based and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate insurance.


* Car Cash Allowance paid monthly

* 3% Pension after 3 months

* Monthly commission

* 5 weeks holiday (Xmas Shut Down)

* Great long term development opportunities

* Full training provided

Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income.


  • Must be organised and follow protocols to deliver maximum return on investment per account issued.
  • Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
  • Good work ethic.
  • Negotiating skills.
  • Approachable.
  • Multi-task.
  • Able to discuss with Management above and below.
  • Able to work as a team.
  • Ability to make quick decisions/judgments.
  • Able to plan and manage workload appropriately.


The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply:

  • Awareness of Debt and Resolution Capability.
  • Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
  • Execution of documentation to secure payment to the client.
  • Execution of Warrants to secure payment / access to deliver resolution.

This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned.

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