Customer Account Manager

Posted 2 weeks ago by Universal Business Team

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BR2, Leaves Green, Greater London
£25,000 - £35,000/annum

Salary: £25,000 - £35,000 (negotiable depending on experience)
Hours: Monday - Friday, 8am - 5pm (office based)
Benefits: Bonus / Free lunch / Snacks, fruit, and vegetables provided / Auto-enrolment in pension plan / Free parking

Are you a driven and passionate individual with experience Account Management / Customer Service / Sales? Do you thrive in a dynamic environment where you can manage customer relationships and contribute to business growth? If so, we have an exciting opportunity for you!

We are recruiting on behalf of our client, an SME family run business, based in Keston. As a Customer Account Manager, you will play a vital role in maintaining and growing sales and gross profit within a set group of customers. You will ensure customer loyalty through exceptional service and strong relationship management.

Key Responsibilities:

  • Assist with the onboarding of new customers won by the Business Development team.
  • Take ownership of new customers as their internal point of contact.
  • Manage existing customer accounts, focusing on increasing sales and gross profit.
  • Serve as the main internal contact for selected customer accounts, handling inquiries, orders, and complaints.
  • Ensure accurate forecasting and product availability.
  • Liaise with external account managers to provide comprehensive support to customers.


  • Results-driven with a passion for success.
  • Self-starter, able to overcome minor setbacks and stay focused on outcomes.
  • Confident communicator across phone, email, and meetings.
  • Strong team player with excellent time and project management skills.
  • Solution-oriented, adaptable, and committed to continuous learning.
  • Previous experience in the foodservice market or packaging industry desirable.
  • Proficiency with CRM systems.
  • Competent user of Microsoft Office tools (Excel, Word, PowerPoint).
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