Contacts Co -Ordinator

SFR Recruitment Solutions are pleased to be supporting a leading Architectural Ironmongery Manufacturer and supplier.

Job Purpose

As a key member of the team you will be required to assist with contract management and processing of small/key orders, to meet and exceed the customer’s expectations and instructions at all times.

Benefits:

25 days annual leave

Company pension scheme- 5% employee and 4% employer

Life assurance – 4 times annual salary

Free eye tests and eyecare vouchers

Employee Assistance Programme

Healthcare cash plan

Responsibilities:

•          To review and process on the system, orders received by estimating, email, fax or any other means in accordance with the appropriate company procedure.

•          Liaise with the customer to establish correct delivery address, clarifying any ambiguous information and all TBA lines, including handing of handed items, rebate details, etc.

•          To process customer orders, from time of order receipt to completion of deliveries.

•          As well as sending an automated sales confirming, contract co-ordinators will be required to courtesy the project manager. With the aim of introducing themselves as the main point of contact and establishing a dialogue with the customer which is verbal.

•          Check for any 3rd party involvement in the project i.e. door suppliers, factory fitting etc. 

•          Build long term working relationships with Contractors and advise on positive/negative feedback to the sales representatives or team leader.

•          To answer general price enquiries from reception, direct calls or via email.

•          To answer and deal with technical queries either via email or telephone.

Key Skills:

•          IT Literate – MS Office, Projects, etc.

•          Interpersonal Skills

•          Good communication skills both oral and written

•          Project Management

•          Problem Solving

•          Administrative skills

•          Excellent customer service skills

•          Excellent telephone manner

•          Organised and able to multitask

•          Able to work under pressure to deadlines

•          Gain Ironmongery technical knowledge

•          Ability to think analytically

•          Be a competent and consistent planner

•          Ability to act on own initiative & make decisions.

If you are interested in this position, please contact SFR Recruitment Solutions.

Ironmongery / Doors / Access Control / Door Hardware