Job Description

Location: Nelson - This is a 6 months maternity leave cover position
Salary: £22,308
OTC: Circa £30,000 uncapped
Monday to Friday 8:30/9:00 - 17:00/17:30


Key Responsibilities:

  • Performing inbound and outbound call activity
  • Establish a suitable resolution for both the customer and the business in a timely manner.
  • Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
  • Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
  • Increase customer loyalty and reduce churn working in synergy with other departments.
  • Strong communications skills – communicating in a clear and concise manner with detailed accuracy a priority.
Type:
Permanent
Contract Length:
N/A
Job Reference:
406000235615568
Job ID:
1258000000000281674

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