What you get to do in this role:

• Partner with Field Sales to support renewal touch points with the customer.
• Identify customer needs, demonstrating account management skills to guide renewal closure.
• Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Provide regular and accurate updates on renewal status to management and escalate when needed.
• Support customer conversation around renewal readiness, timing and general customer needs.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
• Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF.
• Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.