Candidate Experience Manager

Location: Sheffield, S11 

Annual Salary: £28,000 - £33,000 

Hours: 40 per week

Contract: Permanent

Closing date for applications: 19th April, 2024 (This may be earlier, dependant on interest)

Job Overview:

Elevate Supply is a digital platform at the forefront of educational staffing solutions, seamlessly connecting qualified teachers and support staff with schools. With its innovative technology, Elevate Supply streamlines the process of recruitment, matching the right educators with appropriate roles efficiently, ensuring schools can meet their supply staffing requirements quickly and effectively. By harnessing the power of technology, Elevate Supply simplifies the hiring process for schools and supply staff, while enhancing the quality of learning experiences for students nationwide.

As the Candidate Experience Manager you will be responsible for creating a positive and engaging experience for candidates throughout both the recruitment process and candidate journey and life cycle. You will play a pivotal role in attracting top talent, enhancing our customer facing  brand, and ensuring a seamless and professional recruitment experience.

You will play a pivotal role in driving our digital offering to schools and teachers across England initially. 

Key Responsibilities:

Strategy:

• Develop the vision and strategy for candidate experience within the business, leveraging our strong existing position and establishing new value-adding strategies and processes.

Onboarding Experience:

• Develop and implement an engaging and informative onboarding process for new supply staff, ensuring they feel welcomed, supported, and equipped to succeed in their roles from day one.

Personalised Support:

• Provide personalised support to educational supply staff, serving as a dedicated point of contact for any queries, concerns, or feedback they may have throughout their engagement with the us

Retention & Resolution:

• Take a proactive approach to fixing candidate problems, large and small and develop retention and winback strategies, ensuring robust processes are in place to ensure candidates receive a world class service, retaining candidates and minimising churn

Continuous Professional Development (CPD):

• Design and facilitate CPD programs and initiatives tailored to the needs and interests of supply staff, including workshops, training sessions, and networking events aimed at enhancing their skills and advancing their careers.

Innovative Experiences:

• Identify opportunities to introduce innovative experiences and initiatives that differentiate our offering and enhance the overall experience of our supply staff

Feedback and Evaluation:

• Collect feedback from supply staff through surveys, focus groups, and one-on-one meetings to assess satisfaction levels and identify areas for improvement in the candidate experience.

Collaboration and Partnership:

• Collaborate with internal teams, including sales, marketing, compliance, and operations, to ensure a seamless and cohesive experience for supply staff across all touchpoints.

Market Research:

• Stay abreast of industry trends, best practices, and emerging technologies related to candidate experience and CPD in the education sector, incorporating insights into the development of new initiatives.

Requirements

We're interested in anyone who meets one, or a combination of the following:

• Proven experience and value delivery in Customer or Candidate Experience in other organisations, with a demonstrable passion for customer/candidate success 
• Experienced across a range of CX disciplines and functional areas, with proven experience of driving value through these 
• Excellent problem solving and analysis skills, combined with the ability to troubleshoot and proactively resolve issues with data and influence.
• Highly organised, with strong attention to detail, process-orientated with project management experience. 
• Motivated, proactive and willing to advocate on behalf of the candidate
• Exceptional written and verbal communication skills.
• Strategic thinker with the ability to align communication efforts with organisational goals.
• Cross-cultural sensitivity and an understanding of the challenges of a global workforce.
• A strong practical understanding of commerciality and the importance of a strong financial profile.

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process

Benefits

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Twinkl is advertising this role on behalf of Elevate Supply Ltd. By submitting your application, you agree that the data you submit may be shared within the Twinkl group to review and administer your application. Twinkl Ltd and Elevate Supply Ltd will be joint controllers in relation to such data.