Do you currently work in a telephony sales-based role and fancy a brand new challenge? This role is different, managing all inbound phone calls from potential clients, you'll spend your days helping potential clients who need our services and are going through a particularly sensitive, difficult time in their lives.

What’s the purpose of this role

Our New Business Enquiries team is front and centre delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the clients’ needs in mind.

Who ‘is’ Stowe Family Law?

We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy, and children law across 89 offices. We’re the experts in what we do and the way we help our clients is exceptional.

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In the last few years, we’ve grown the business by over 150%, so now is a great time to join us, we’ve already laid the groundwork and now, we’re about to build something really special. We have big ambitions for Stowe Family Law: to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.

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Requirements

What will I likely be doing?

New Business Enquiries;

• Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s need
• Reassuring the client and dealing with their requests professionally and sensitively
• Accurately taking down their information and entering it into a case management system
• Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company

Liaising with our Lawyers across the country to establish best practice ways of working including:

• Understanding Lawyer availability to speak to our clients
• Preferred ways of working across different regions
• Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

What skills might be suitable for this position?

• Sales background
• Exceptional client care with the ability to sensitively deal with emotional or upset clients

Benefits

Hours & Salary

• £30,000 per annum

• Full-time (35 Hours per week) - This includes working every other Saturday
• 4 weeks of initial training in our Harrogate Office; we'll teach you everything you need to know about family law
• 80% working from home and 20% working in the office - you control how this looks

Read about our full benefits package here - (url removed)...

• A wellbeing culture including Mental Wellbeing days, and access to counselling sessions

• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity, and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medical Cashplan, 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension