Summary of Position

• Title: Employer Engagement Officer
• Hours of Work: Full-Time; Monday to Friday
• Contract Type: Permanent
• Location: South Yorkshire - Doncaster
• Salary: £26,000 - £28,000 per annum based on experience

About Free2Learn

Free2Learn (F2L) is a rapidly expanding and vibrant company that provides free funded training courses for jobseekers giving them the opportunity to enhance their knowledge, develop their skills and gain qualifications in a wide variety of industries. Additionally, we focus on nurturing and harnessing the knowledge and competence of those already in work by delivering high quality apprenticeships and providing a high-quality end-to-end job service.

Role Purpose

To develop, promote and sell a range of quality learning, development, and other employer related services including SWAP (filling employer vacancies), Apprenticeship, Skills Boot Camps, and Up Skilling programmes.

●        To provide a 360-degree service for Employers wishing to engage with Free2learn (F2L) ensuring Service Standards are met.

●        To work as a key account holder with employers, stakeholders and learners to support the recruitment team in effectively signing up with integrity.

●        To generate income for F2L by promoting a range of solutions to employers to meet set organisational targets.

●        To provide a recruitment/vacancy matching service to achieve targeted growth in the F2Ls AEB provision by promotion and recruitment activities.

●        To maximise the F2L’s employer-facing activities and enhance the reputation of the F2L in the local business community by representing the F2L at external events.

●        To build relationships with employers and stakeholders and raise the profile of F2L with employers and encourage their involvement in a range of F2L activities, thereby ensuring that the College provision meets business needs.

●        To identify and contribute to the development of new and sustainable employer-focussed provisions and to help influence the future business development strategy for F2L.

Job Entails

Key responsibilities and objectives of the job are:

●        To be proactive in generating new business leads, responding to enquiries and managing relationships with existing employers.

●        To achieve allocated targets for employer provision including sourcing and matching for SWAPs and other employer related provision.

●        To work within a team to provide IAG, screening and assessment of applicants, shortlisting, arranging interviews, follow up and evaluation to both employers and learners

●        To conduct employer training needs analysis, and subsequently develop training plans for employers and produce proposals.

●        To assist the Head of Sales and Marketing in the development of sales, marketing and business development plans.

●        To act as a broker on behalf of employers and work closely with the curriculum areas /external delivery partners to ensure the development and delivery of appropriate training packages to meet employers’ needs.

●        To record and input employer-related activity onto F2L CRM system and proactively use the system to maximise opportunities with employers.

●        To work closely with the marketing department to develop and implement effective employer engagement marketing activities.

●        To assist in the production of annual Self Assessment Report and Development Plans, in line with quality procedures.

●        To ensure high-quality customer service and strive towards continuous improvement in service standards.

●        To develop partnerships with external business support agencies to promote the F2L offer to employers.

Person Specification

Education / Qualification and Training

●        A Level 3 or equivalent level of qualification

●        IAG Qualification (Desirable)

Skills and Knowledge:

●        Excellent customer relationship management and business development skills

●        Ability to identify and seize opportunities that can add value

●        Empathy towards all key stakeholders and learners

●        Ability to adapt communication style to suit all situations

●        Business networking and negotiation skills

●        Use of database / CRM database, and reporting

●        Able to manage competing priorities and meet tight deadlines

●        A positive, friendly attitude with a willingness and ability to take initiative

●        A high level of accountability and integrity

●        A confident and supportive team player

●        Excellent oral and written communication skills

●        Excellent presentation skills

●        Highly motivated and flexible

Experience

●        Managing business relationships with SMEs and larger organisations

●        Experience in business development

●        Prior knowledge of labour market trends

●        Skilled in generating successful relationships with a wide variety of businesses

●        Planning, organising and delivering presentations and workshops

People Management

●        Understanding the importance of leadership and management styles and how these impact on the motivation of individuals within a team

●        Successful track record of deploying effective strategies to improve the performance on staff and their workloads

●        Effective at giving and receiving feedback.

Professional Behaviour:

●        Integrity

●        Honesty

●        Discipline

●        Being polite

●        Showing good judgement

●        Fair and respect

●        Act ethically

●        Being accountable and taking responsibility for your actions

●        Communicate respectfully

●        Asking for help in difficult situations

●        Have a positive attitude

●        Help others

●        Be reliable

●        Dressing appropriately

●        Working well as part of a team or group

●        A positive attitude toward co-workers, the workplace, the learners and the tasks of the job

Disclosure and Barring Service Clearance (DBS check)

Free2Learn is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions 

• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). 

A criminal record will only be taken into account where the conviction is relevant to the position being applied for, and will not necessarily block candidates from employment. Any decision will depend on the precise nature of the work and the circumstances and background to the offence.

Equal Opportunities

Free2Learn is an Equal Opportunity Employer, committed to diversity and inclusion. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. Free2Learn has a diverse workforce that is representative at all job levels.

CLOSING DATE FOR APPLICATIONS: Friday, 10th May 2024