Job Title: Senior Account Manager

Location: Cardiff

Salary: OTE £100k+ including salary, commission and car allowance.

Contract type: Permanent

#LI-Hybrid

About the role

Following the acquisition of Circle by ARO in 2021, we have an exciting opportunity for an experienced IT Account Manager to join our successful and supportive team based in Cardiff.

We are looking for an experienced IT Account Manager to look after 25-30 loyal customers in the Private sector.

We have ambitious plans for the future, so there is a huge opportunity for career development and all employees will benefit from our success by becoming a shareholder after 1 year!

ARO Business Communications has 12 offices across the UK with over 7500 customers.

The role of an Account Manager is to establish and maintain strong relationships with clients while driving revenue growth and customer satisfaction. As an Account Manager, you play a critical role in understanding the unique needs of each client and aligning them with the products, services, and solutions offered by the ARO Group. Your purpose is to serve as the primary point of contact for your assigned accounts, acting as a trusted advisor and strategic partner.

Our Account Managers are expected to travel to and from customer/prospective customer sites nationally and are required to have a full UK Drivers licence.  

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Create and execute key new business and business development initiatives to increase own sales pipeline- e.g., occasional cold calling, leverage vendor relationships, executing account expansion etc.
• Effectively generate and manage personal sales pipeline, leverage relationships and processes to support e.g. account plans, planned visits.
• To report and provide accurate and timely management information, activity reports and forecasts.
• Able to lead customer meetings efficiently.
• To gather requirements from prospective and current accounts, working with TDAs and product specialists to produce a solution that meets the customer’s requirements.
• Developing long-term working relationships/partnerships with prospective, new and key customer accounts- this includes creating and regularly reviewing account, strategic and go to market plans for prospective and current customers.
• Work in partnership with our marketing team to generate effective sales campaigns.
• Working in partnership with various teams at Circle and our vendors to meet goals and ensure customer satisfaction
• Arranging and attending customers meetings across the UK regularly
• Respond to/prepare proposals- ensure that documentation (bids/tenders/proposals) are completed to the highest standard and meet deadlines,
• Manage contract negotiations and renewals
• Deliver presentations both face to face and virtually
• Working to sales targets and KPI’s
• Promoting and selling technical solutions to customers with professionalism and enthusiasm
• Carry out activities that enable sales specialist status for company Vendor Partnerships- e.g., certifications
• Act as a mentor to other team members

Requirements

What we are looking for?

Essential

• Experience working for an MSP in an IT Solution Sales role
• Strong business development (B2B) and commercial awareness skills 
• Excellent communication skills, professional in approach (presentation, verbal and written) 
• Excellent interpersonal, relationship building skills; confident building and managing effective relationships with stakeholders (e.g. prospective/current Customers, Vendors) 
• Demonstrable experience of developing accounts and building/maintaining effective relationships with stakeholders (internal and external) 
• Proven achievement of generating new business and KPIs 
• IT Industry knowledge- awareness of trends, products and services 
• Strong knowledge of social media platforms and channels 
• Experience of working to targets of £1Million plus and average order values of £100K+  
• Full UK driving licence 
• Completion of an enhanced DBS check will be required (Education Customers)
• Strong negotiation, influencing skills 
• Strong organisational and prioritisation skills   

Desirable

• Strong time management skills, able to work under pressure and to tight deadlines 
• IT literate-CRM systems/other internal IT systems including MS Package, social media platforms 
• Passion for sales and customer service, with a determination to succeed 
• Approach- agile, ambitious, driven, dynamic, self-motivated, the will to succeed, passionate about delivering results 
• Committed to continued professional development (CPD)- eager to learn, develop and knowledge share 
• Able to work independently  
• Strong team work ethic- (internal, external and virtual teams

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.