Sales Support / Customer Support

My client is a not for profit charity, advancing in the provision of digital education.  They currently have an exciting opportunity for a Sales Support Officer to join their team. 

Sales Support Executive

The Role:

Reporting to the CEO Office, the Sales Support Executive will have direct relationships with the Business Development Team and other members of staff to fully support the team during the sales process. They will also have direct contact with suppliers, schools, MAT’s, Local Authorities LA’s and decision makers.  The Sales Support Officer will play a key role in the overall growth of the business and Sales Team by improving the efficiency of the onboarding of our customers.

The role will involve a “can do” attitude to assist the team with collating reports and documents in a short space of time..

The successful candidate must be an excellent communicator who is proactive, confident and highly organised. In order to be successful in this role you will need to be proactive; show positive attitude and a 'can do' approach towards admin work.

Sales Support Executive

Key Responsibilities:

- Develop a deep understanding of the organisation’s internal processes

- Develop an understanding of the online education and products available

- Build relationships with internal teams and key contacts

- Maintain the CRM (Asana or HubSpot)

- Demonstrate a fair understanding of where all clients are in the sales teams’ pipeline

- Resolve issues / concerns regarding new applications effectively and efficiently, whilst utilising a sound knowledge of products, including policies and onboarding requirements.

- Manage the correspondence between the Sales Team and their partners

- Monitoring customer accounts and generating quotes, sales orders and invoices via the databases

- Providing data and reports to help the Sales Team

Sales Support Executive 

Experience:

- Previous experience in handling customer interactions.

- Good administrative skills

- Experience from a similar industry or sales is desirable. Although specific in-house training will be given

- Excellent communication skills - both verbal and written

- Excellent computer skills including Microsoft office highly proficient in excel, and mail merging 

- Excellent telephone manner

- Accuracy and attention to detail

- Good organisational skills

- Good computer and keyboard skills

- An ability to work under pressure and to deadlines

- An ability to work independently and as a team

- Desire to learn about the industry and acquire new skills