We are seeking a highly organised and detail-oriented individual to join our team as a Sales and Service Administrator. In this role, you will be responsible for providing administrative support to the sales and service departments, ensuring smooth operations and excellent customer service.

Responsibilities:

- Answering first-line customer sales and support calls and emails

- Assist sales and service teams with administrative tasks, such as data entry, filing, and document management.

- Maintain accurate and up-to-date customer records, including contact information, sales orders, and service requests.

- Processing Sales and Purchase orders and keeping customers informed of lead times and ETA’s

- Invoicing and Credit note management

- Handle customer inquiries and provide exceptional customer service, resolving issues and ensuring customer satisfaction. (courier issues as an example)

- Collaborate with internal teams, such as Internal Account Managers and logistics, to ensure timely order processing and delivery.

- Managing the RMA (Return Material Authorisation) and Repair processes at AVM including arranging returns to suppliers

- RMA & Miss pick report (email) for Ops Director on a weekly basis

Requirements:

- Previous experience in a similar administrative role, preferably in sales or customer service.

- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

- Strong attention to detail and accuracy.

- Proficient in using Microsoft Office Suite and CRM software (currently using Orderwise)

- Excellent verbal and written communication skills.

- Strong problem-solving and customer service skills.

- Ability to work independently and as part of a team.

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated and proactive individual with a passion for customer service and sales support, we would love to hear from you.

Apply today to join our dynamic team!