Our client, a leading IT Company, are looking for an Account Manager to join their team to maintain, develop and strengthen relationships with customers. This is a remote role with occasional travel into their Ipswich office. If you are a passionate individual, enjoy providing an excellent service to customers and have an appreciation for web design, apply now! 

Key Responsibilities:
·    Pro-actively contacting customers as part of the sales pipeline
·    Reactive handling of inbound customer queries
·    Lead a culture of exceptional customer service
·    Assure portfolio quality through effective communication with customers and team members
·    Understand, interpret and communicate client briefs
·    Manage smooth project workflows
·    Resolve any problems customers have with software and projects
·    Monitor and control recurring services
·    Assistance with documentation
·    Support/training customers on subscriptions

Requirements:
·    Excellent communication skills
·    A positive and patient approach
·    A professional, friendly and respectful manner
·    Client-facing customer support experience
·    Knowledge of web technologies and branding
·    An appreciation of great design and improving user experiences
·    A clear desire to explore latest web technologies
·    An appetite for innovation and impeccable standards
 

V/12653