Telephone Sales Agent- £27,500-£35,000 OTE –Tonypandy, South Wales

The Role

Do you possess excellent communication and customer service skills? Are you confident when building customer relationships? If yes, we have an exciting opportunity for you.

We are a trusted and respected partner for a large number of British coin collectors, and are currently recruiting driven Telephone Agents to our join our highly successful sales team.

Key Responsibilities

The key responsibilities of a Telephone Agent include, but are not limited to:

• Take inbound calls from customers, make outbound calls to follow up with our customers.
• Contact existing customers to assist them further in building their coin collection whilst promoting new campaigns.
• Deal with both inbound and outbound customer calls.
• Resolve account queries.
• Managing complaints to avoid escalation.
• Provide customers with general information whist advising of our products and services.
• Go the “extra mile” to meet customer needs.
• Consistently strive to achieve sales and call targets whilst always maintaining our professional standards.
• Deliver first class customer experience.
• Update customer information in the database.
• Accurately process customer orders and payments.
• Manage customer enquiries effectively.
• Preserve the company’s excellent reputation.
• Hybrid working following a training period in the office.

The Company

The London Mint Office is a trusted and respected partner for a large number of British coin collectors. Gold, silver and other precious metals have fascinated us for many centuries, making coin collecting a popular hobby the world over. The London Mint Office is at the centre of British numismatics, bringing the fascinating world of coin collecting to both existing and new collectors.

The London Mint Office is a privately owned company established in 2006.  It is part of Samlerhuset , a Norwegian company based just outside of Oslo who are one of Europe's biggest distributors of commemorative coins and medals and the owner of the Norwegian Mint. Together with its sister organisations across Europe, The London Mint Office provides a wide range of coins from ancient to modern, originating from virtually every country in the world.

Through long grown partnerships with most of the major state mints and national banks across the globe, The London Mint office has become one of the leading sources in the coin collecting community.

With unrivalled expertise in this specialist field and a visionary approach to sourcing and customer service, The London Mint Office is committed to enhancing the enjoyment, understanding and knowledge of collectors of all levels of experience the world over.

The Benefits

• Uncapped commission.
• On Target Earning Potential £35k+.
• Generous incentive bonus scheme.
• Fantastic staff incentives.
• Excellent reward & recognition schemes.
• Genuine career progression opportunities as the Company continues to grow.
• Office based and remote working roles available.
• Ongoing training

The Person

The key skills and qualities of a Telephone Agent are:

• A minimum of 6 months sales or customer service experience is essential.
• Ability to learn about products and describe/explain them in a desirable way to new and existing customers.
• Excellent communication and interpersonal skills.
• The ability to remain self-motivated and target driven.
• Proven experience of working as part of a team to meet targets and deadlines.
• Be naturally persuasive.
• Have excellent relationship building skills.
• Have a competitive nature and be driven by targets.
• Demonstrate resilience in high pressure situations.
• Be passionate about delivering excellence in all areas of your work.
• Have a “can do” attitude, positive mind set and a passion to succeed.
• Demonstrate an understanding of how an individual can positively impact the business.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.