P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Sales Coordinator to join their team on a permanent, full-time basis based in Great Yarmouth.

Role Summary:

You will be responsible for supporting our sales team with all post order related queries to ensure we provide an outstanding customer experience from point of customer order.

This is a demanding role and requires you to be highly motivated with the ability to prioritise effectively, multitask, whilst at the same time being able to quickly absorb and retain customer and process knowledge.

Key Elements:

Provide support to the Distribution sales and business development teams and our Channel Partners to ensure we deliver an outstanding customer experience throughout the entire operations cycle.

Ensure all sales orders, proforma invoices, commercial invoices, sales invoices, despatch notes and any other sales related documentation are raised accurately and efficiently.

Manage pending sales orders, monitoring stock availability/payments and keep customers informed to set correct expectations.

Raise purchase order requests to Supply Chain Operations accurately and efficiently.

Prepare and authorise despatch of orders containing Dangerous Goods (batteries). – TRAINING REQ

Manage export regulation/Sanctioned countries & End User Statements. – TRANING REQ

Work closely with couriers/freight forwarders for quotations & shipping restrictions.

Provide freight quotations to customers.

Handle customer enquiries via telephone and email.

Assist sales team with CRM housekeeping to ensure our customer data is cleansed and accurate at all times.

Assist sales team in collating sales related documentation for Key/Account Managers as requested, for example stock reports.

Complete month end procedures within 1 working day as per guidelines from Operations Team Leader.

Complete ad-hoc operations admin related tasks/projects as requested by Operations Team Leader.

Work as a team with our Business Development Specialists, Account Managers, Airtime team, Pre-sales Technical Engineer and Finance Business Partner as well as other teams who will compliment and support your efforts.

Main Responsibilities:

Customers (Internal/External)

Indirectly responsible for Channel Partners within the EMEA region.

Sales

Responsible for ensuring best customer experience to assist with customer retention.

Operations

Follow documented sales processes and identify any changes to improve efficiencies and increase productivity.

Ensure optimal ways of working with other teams.

Understand the Business Unit Budget.

Keep CRM up to date with customer information.

Train new members of the operations team.

People

You will not have any direct reports but will need to demonstrate leadership in your role and team.

Person Specification:

Ideally from a background customer service, in a sales environment.

Ability to efficiently manage multiple customer projects at a time, while maintaining sharp attention to detail.

Self-Starter, initiative, inquisitive, driver for high performance.

Have knowledge and experience in using Microsoft Office software.

Attention to detail is critical.

Being successful in this role requires an ability to partner with other internal teams to deliver the highest levels of customer satisfaction.

Previous customer service experience is essential, ideally in a sales environment.

Working Hours:

Monday – Friday

1 day working from home.

If this is a role you are interested in, please apply online ensuring your CV is up to date.