Ready to embark on a new challenge for a fantastic distributor? An exciting opportunity for a Sales Office Manager to join our team in Chorley, Lancashire working in a full-time role, Monday – Friday for 40 hours per week.

Why Encon?

Encon Insulation & Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, construction products, roofing and external façade materials. As the Distributor of Choice, we take pride in providing the highest level of service and support.

Fantastic company benefits include:          

• Competitive Salary: Competitive salary with yearly reviews and discretionary bonus.
• Holiday: 25 days plus bank holidays. Increased holiday allowance based on length of service, to a maximum of 30 days leave per annum.
• Pension: Increased Pension Contributions after 5 years for employees on the Salary Sacrifice Scheme (optional).
• Free Parking:  We provide onsite free parking.
• Encon Academy: training programmes through external training providers, in-house training and/or funding towards qualifications in areas of expertise.
• Employee extras such as: Staff discount, enhanced Life Assurance for employees, long service awards, discounted rates on Private Health Care and Simply Health Cash Plans, eyecare vouchers and wider wallet discounts.

About the role:

As the Sales Office Manager, you will be providing an Internal Sales and Sales administrative function maximising enquiry conversation to orders. The Sales Office Manager will establish and develop a stable client base to support branch sales and margin. In this role, the Sales Office Manager will liaise with operational and external sales team to co-ordinate sales activities.

• Assist Site Director in setting pricing policy and sales targets.
• Respond to telephone or trade counter sales enquiries, pricing within current guidelines to maximise conversion to profitable orders.
• Ensure follow-up of written quotations and verbal pricing, checking competitiveness and securing sales.
• Provide feedback to sales and branch management on pricing levels and advise on suitability and necessary amendments.
• Maintain content and accuracy of sales daybook.
• Assist sales personnel with project tracking of potential business.
• Answer customer enquiries, advising on product availability, delivery dates, transport schedules, and product lead-times promptly and accurately.
• Handle customer complaints fairly and promptly to resolve problems satisfactorily for all parties involved.
• Lead, monitor, and motivate employees.

About you:

You will ideally have experience within a similar role and people management, ideally you will have gained this experience within the logistics / distribution industry. You will be a customer-focused individual with strong communication, negotiation, and interpersonal skills. You will be results-driven, detail-conscious, and personable, with a business-minded and commercially focused approach. Required skills include sales experience, customer service expertise, IT proficiency (MS Office), product knowledge, and a strong focus on achieving sales targets. Being a team player is crucial for success in this role.

If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. 

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: sales, office, manager, leader, management, business development, customer service

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