Aftersales Manager

Location: Wincanton, Somerset

Salary: OTE £40k + Excellent Benefits

Monday - Friday, 40 hours per week, Occasional Saturdays 

The Client:

Our client is a well-established automotive group with a rich history prioritising exceptional customer service and satisfaction. They foster a family-like work culture and offer growth opportunities within their award-winning company.

The Role:

As an Aftersales Manager, you'll collaborate closely with the Branch Director to oversee Aftersales operations, devising and executing strategies to enhance revenue and profitability.

Responsibilities:

• To guide, inspire, and assist the Aftersales team.
• Handle customer grievances, ensuring satisfaction through superior communication.
• Conduct regular evaluations with the team to uncover business opportunities and pinpoint training needs.
• Recruit and develop team members, ensuring skillset optimisation across all aftersales departments.
• Oversee monthly performance reviews, analysing KPIs to drive improvements.
• Develop cohesive strategies with sales and marketing to elevate the customer experience.
• Enforce procedural adherence, ensuring seamless interdepartmental operations.

Requirements:

• Previously worked as an Assistant Aftersales Manager, Aftersales Manager or in a similar role.
• Proven Aftersales experience within the Automotive Industry.
• Capable to utilise specialised computer-driven systems.
• Strong communication and analytical skills.
• Full UK driving licence with fewer than 6 penalty points.

Benefits:

• 22 days of annual leave plus Bank Holidays
• Employee and family discounts
• Annual profit share scheme 
• Company pension scheme
• Free eye tests

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Service Manager, Aftersales Manager, After sales, Aftersales, manager, Service Team Leader, Dealership, automotive, motors, Parts