Job Title; Customer Service Advisor

Salary; Circa £25,000 per annum plus bonus

Shift Pattern; 09.00 to 17.00 Monday to Friday

Location; Thurmaston, Leicester

Our client has built a reputation as leading designers and manufacturers of office equipment and associated products. They have been established for almost 30 years and enjoy continued growth.

Customer Service Advisor Role;

• Main duty is to improve and enhance the overall customer experience.
• Managing internal inboxes such as a dedicated enquiries inbox as well as own individual.
• Potentially responsible for the order processing & checking for biggest customer, up to 60 orders per day through semi-automated process.
• Liaising with despatch & purchasing teams to obtain information.
• Answering incoming calls and dealing with or directing to relevant person.
• Accurate order processing and checking.
• Maintain an orderly workflow and have the ability to prioritise workload throughout the day.

Customer Service Advisor Candidate;

• Attention to detail is crucial, having an eye for detail is a necessity, especially when order processing and giving costs/order details.
• Previous experience in a similar role essential, dealing B2B rather than B2C is preferred.
• Ability to communicate courteously with customers by email and telephone.
• Ability to maintain a calm approach when dealing with customers, directly and indirectly through team members.
• Have the ability to retain product and customer information to offer a quick and responsive service.
• Computer skills such as Word, Excel, Outlook essential and ability to pick up new internal systems and processes quickly.
• Ability to pick up new computer systems if not already experienced – Microsoft Dynamics Business Central.
• Fast thinking, able to use own initiative to resolve issue or provide solution.

Customer Services Advisor Benefits;

• Basic salary of circa £25,000 plus bonus scheme.
• Family run organisation with a family feel and culture.
• Free onsite car parking.
• Inclusion in Company pension scheme.
• Genuine opportunities for progression.

If you are interested in the Customer Service Advisor opportunity please apply directly through this website or call Jacob Thomas Associates.