Senior Service Account Manager

Location: Harrogate, North Yorkshire

Salary: £30,000 p/a

Benefits: 32 days annual leave (including stats), employee well-being program, gym membership, and free on-site parking.

Hours: Full-time, Monday to Friday

As Senior Service Account Manager you will provide support to the Service Operations Manager with the efficient running of a small service team, ensuring all customers' expectations are exceeded and the business's objectives are achieved. You will manage a portfolio of customers and engineers, whilst motivating and supporting your team of Service Account Managers.

The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment using their own initiative. Whilst previous team leader or management experience is beneficial it isn’t essential, this is a brilliant opportunity for candidates who have proven experience of training or mentoring colleagues in previous roles.

Responsibilities:

• Deliver, manage, and monitor the training and development of Account Managers and Administrators within the team.
• Take charge of managing the largest service accounts.
• Maintain client relationships to ensure all service levels are promptly met.
• Efficiently manage engineers’ diaries to meet customers' needs and optimise their time.
• Ensure adherence to service level agreements and departmental KPIs.
• Generate quotes and follow up as required.
• Manage the Service Inbox to ensure equitable distribution of work across the team.
• Build and cultivate relationships with existing and potential customers.

Requirements;

• Previous experience in mentoring and training staff
• Strong communication skills
• Excellent customer service and administrative skills
• Attention to detail
• Proactive
• A team player

If you like the sound of this fabulous Senior Service Account Manager position, submit your CV via the link provided or contact Kitty at Unity Resourcing for more information!