New Business Customer Advisor

Location: Bristol (BS32 postcode)

CE Solutions are proud to be working with a trusted name in the automotive industry, providing a wide range of services including roadside assistance, insurance, and driving advocacy to ensure the safety and satisfaction of its members. With a focus on innovation and customer care, our client continues to be a leading authority in the automotive world.

The role: As a New Business Customer Advisor operating in our call centre, you'll be taking calls from potential new members who are looking to join our client for their breakdown cover (No Cold Calling!).

You’ll be an expert on the features and benefits of Breakdown Cover and use your sales through service skills to quickly and effectively get them onboard. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team!

What you’ll do…

• Delivering Exceptional Service to potential members, ensuring we have the customer at the heart of everything we do
• Operate in a fast-paced environment, where we deliver exceptional customer focused solutions
• Effectively engage with potential members on a number of different campaigns
• Promoting our products and services
• Providing great Customer Service to our customers through keeping accurate records up to date and providing the customer service responsibilities
• Recording member data and requests in an accurate manner using RAC systems

The candidate:

What you’ll need…

• Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service
• To enjoy talking to customers
• Are empathetic and able to build rapport with our members, in an outgoing, confident, engaging manner
• Are self-motivated and passionate about finding the right outcomes for customers
• Have a desire to deliver a first-class customer experience to over 2 million customers
• Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs

You’ll received a comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!

In return for your hard work and commitment we offer a wide range of benefits:

• Bonus scheme with additional earnings potential of up to 25% OTE monthly
• Company Life Insurance linked to pension contribution up to 6%
• You will get FREE Ultimate breakdown cover for you and your household – including roadside & home rescue, unlimited call outs and tows from day one
• Up to 31 days of annual leave, plus family leave entitlement
• 7 days car hire, plus European cover (including free legal advice and garage support
• Amazing employee benefits including additional discounts on big brands, hotel stays and days out
• Free on-site parking
• Overtime opportunities to boost your earnings.

If you’re skilled at delivering outstanding customer sales experiences and have experience in a sales or contact centre environment, join our client’s New Business team and become their next Customer Expert!

Job title: New Business Customer Advisor

Location: Bristol (BS32)

Working hours: Full-time, permanent based on 35 hours per week - Monday to Friday every week (between the hours of 08:00-19:00) with an alternate Saturday OR Sunday shift (09:00 – 17:00), of which you will get a day off in the week.

Salary: £25,585 with an OTE of up to £32,000