Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen.

The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies.

This role will be working Monday to Friday 8:30am to 5:00pm and the salary will be starting at £27,000pa dependent upon experience with a bonus structure that can be discussed.

Duties include but are not limited;

• Supervising a team of dedicated customer service administrators to ensure they comply with company policies
• Making improvements to the sales and revenue of the company
• Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate
• Creating a sales strategy and action plan
• Present reports on enquiries and complaints to summarise monthly
• Monitor social media and provide relevant feedback
• Deal with escalated customer matters
• Engage with customers to obtain customer feedback to ensure satisfaction
• Update team members on new products, services and policies
• Ensure continuous improvement throughout and train/motivate the team

Skills & Experience required;

• Proven experience on increasing sales and performance within a company
• Previous experience within a similar role and environment
• Excellent communication skills
• Excellent customer relationship management skills
• IT literate
• Attention to detail
• Problem solving skills

If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail.