Our client based in Leeds is looking for a Key Accounts Advisor to join their team. Our client is a large family run business specialising in the luxury bathroom and home improvement sector. Due to substantial growth, they are looking for experienced candidates who come from a B2b Customer Service background to join them.

To be considered for the Key Accounts Advisor role you must have previous experience in a B2b business preferably from the Bathroom or Home improvements sector. You will have experience managing customer orders and ensuring customers are kept up to date through the order and delivery process.

Responsibilities of the Key Accounts Advisor role is:

• Putting individual orders onto the system – mainly received via email
• Dealing with all associated queries – particularly deliveries – liaising with logistics daily regarding the update of delivery times/dates
• Building rapport with the clients to ensure a high level of customer service satisfaction
• Have strong product knowledge and be able to offer advice and answer queries
• Liaising with clients regarding their specific delivery requirements
• Having daily updates with clients regarding daily orders over the telephone and keeping them updated regarding their order
• Managing Out of Stock orders and Back Orders
• Dealing with calls relating to any stock damage or issues that may arise following delivery

Our client is offering a basic salary of £25 500 for the Key Accounts Advisor role. Our client also offers a range of benefits including Pension, Holiday Allowance and free breakfasts on site every day.

Working hours for the Key Accounts Advisor position are Monday to Friday 8.30am till 17.00pm. Please note the Key Account Advsor role is Full Time, Permanent and Office based. This role does not offer working from home or hybrid working.

Our vision here at Libra Recruitment is to be the recruiter of choice for both our clients and our candidates. We are forward thinking, passionate and consultative in our approach to recruitment. We have the skills and experience to deliver a professional, tailored and friendly service.

Libra Recruitment is an independent agency that focuses on permanent and fixed term recruitment specialising in HR, Sales, Marketing, Office support & Finance.

We receive a high volume of applications and are not able to respond to every application we receive. If you haven’t heard from us within 7 days, please note your application hasn’t been successful on this occasion.