Atkinson Moss are delighted to be recruiting for the role of Client Retention Advisor for a successful and growing city centre based company with a national reach. 

As a Retentions Advisor you will play a key role in renewing client contracts and retaining customers within the business. With excellent negotiation and influencing skills you can earn a fantastic monthly bonus!

Role Responsibilities:

• Manage the retention of the customer base to ensure year on year growth

• Provide advice and guidance to customers who express an interest in cancelling or renewing their contract

• Proactively provide feedback data to the management team regarding the service provided 

Key Competencies:

• Excellent communication skills (written and verbal) 

• Strong negotiation & influencing skills 

• Excellent organisation skills with the ability to multi-task / prioritise and adapt 

• Proven retention and customer service experience  

• Great numerical skills 

• Problem solving skills with the ability to think on your feet 

• Previous B2B experience  

• Computer literacy: previous experience of working with salesforce is advantageous

• Motivation to meet targets

• Resilience 

The role is offered on a full-time, permanent basis working Monday - Friday, 9am - 5pm.  The basic salary offered is £26,000 with the potential to earn up to £35,000 (OTE) in additional performance related bonus.

Please apply online or contact Wendy Wakefield or Lesley Freeman at Atkinson Moss of you would like to discuss the role in more detail.