Account Manager – Facilities Management

Binley, Coventry

£45,000 - £50,000 + per annum (depending on experience)

Permanent position

Due to continued growth, an opportunity has arisen for an Account Manager to join a well-established and dynamic Facilities Management business based in Coventry.

As an Account Manager, your day-to-day duties will include:

• Communicating closely with long-standing and new clients, to establish their service requirements
• Develop a strategic account plan and ensure that the contractual obligations are successfully delivered
• Ensure that the plan is clearly communicated with all necessary parties, and is understood throughout the contract to manage expectations effectively
• Visit prospective and existing client sites to assess preventative service requirements, and to price up work needed
• Prepare tender documentation using well-informed and gathered information
• Conduct regular client reviews to determine performance and shape the future strategic account plan
• Build excellent client, internal stakeholder and supplier relationships, all built on trust to enable a true partnership and to ensure effective delivery of the contract
• Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works
• Lead by example and support and develop direct reports.
• Manage the contract budgets and provide budgetary reporting to both the client and internal management as required
• Monitor and drive the timely closure of all PPM, Reactive, Quoted and Remedial Works
• Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice
• Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary
• Embrace any learning and personal development opportunities wherever possible

Experience required includes:

• A relevant qualification or equivalent experience of working in the Facilities Management sector would be a distinct advantage
• Experience of managing commercial contracts / customer accounts in an FM or similar field is essential
• IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc.
• Data management and manipulation using database CRM system to record client activity
• Managed client relationships
• Stakeholder and people management
• Worked in a customer facing environment
• Budgetary Management
• Development and realisation of cost saving initiatives
• Direct management of/communication with the Supply Chain
• Worked with suppliers/ Procurement and managed Supply Chain leverage (moved from desirable)
• Data management, analysis and reporting
• Adherence to processes and procedures
• Basic technical understanding
• Health, Safety, Environmental and Sustainability awareness

If you are looking for a new opportunity to use your existing skills gained in a role of this nature previously, and to work for a well-respected employer offering security, development and a positive working environment, then please apply with your up-to-date CV.