Customer Service Manager Ready to start on an opportunity for a fast-growing UK circuit protection company?

We are looking for an enthusiastic, dynamic, self-motivated Customer Service Manager to manage a team of 2, in a fast-paced sales office at the heart of the FuseBox distribution organisation based in Kilmarnock, Scotland.

Why FuseBox?

Established in 2017, we are a fast-growing UK circuit protection company with an ambition to become number one in the UK market. FuseBox has been recently acquired by the LED Group, which provides huge opportunity for the business to continue its impressive growth trajectory while maintaining the same structures and team that have been in place for the last number of years.

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive starting salary of £30,000 per annum + bonuses.
• Holiday: 28 days including Bank Holidays.
• Pension: standard government pension scheme.
• Free Parking: we provide onsite free parking.

About the role:

The Customer Service Manager position is to lead and oversee the daily operations of a dynamic sales office team; coordinate internal sales procedures to drive achievement of company sales goals. Monitor and enhance the high-performing sales team performance to align with business goals and maintain a consistent approach to all sales activities.

• Accurate entry of orders in SAGE system, including order acknowledgements and resolution of customer issues.
• Deliver outstanding customer service through phone and email communications and manage sales office mailbox.
• Collaborate with internal departments for problem-solving and timely results delivery.
• Uphold company procedures and processes consistently.
• Have inspirational leadership, mentoring, and coaching to achieve goals, following a structured performance review process.

This is a full-time, permanent position. Working hours are 8-4.30 Monday to Thursday, 8-3.30 Friday with overtime depending on the needs of the business.

About you:

You will need previous experience as an Office Manager and managing a sales team. Previous SAGE experience is desired, it is not essential for this role as training will be provided. You will possess strong time-management skills, be able to adapt at multitasking, proficient in office applications, have a drive for learning new software, and uphold the confidentiality of sensitive company information. Attention to detail and excellent team interaction skills are essential for this position.

If this sounds like a position for you, we would love to hear from you! Please apply by forwarding your CV as soon as possible.

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No recruitment agencies, please

Additional keywords: sales, office, manager, leader, management, business development, customer service

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