Sales Executive

£24,000 pa | Permanent | Full Time| Heanor

About The Client

Capella Professional are proud to have partnered with a market leading courier service covering every postcode in the country. They pride themselves on meeting their client's local, national and international logistical demands.

Founded in 2006 with a desire to make logistics simple, they put their clients' needs at the forefront of everything they do as demonstrated by their 5-star TrustPilot rating.

With over 60 strategically places locations and a fleet of more than 4,000 vehicles - including specialist transport solutions - they serve as an extension to other business.

About The Role

The main objective of the role is to develop and maintain new business by explaining the pros, benefits and advantages of the clients' services to both B2B and B2C customers. You will also be responsible for managing and adding bookings onto the CRM system.

Responsibilities & Duties

• Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
• Contact businesses by telephone to promote product / services.
• Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
• To effectively negotiate prices with customers.
• Receive orders over the telephone and input into CRM.
• Ensure that housekeeping is completed to the required standards
• Communicate with customers and drivers to ensure customer KPI targets achieved and maintained
• Develop customer relationship via regular telephone communications
• Contribute to the team performance by sharing and implementing best practice ideas
• To work to deadlines and work independently when required
• Communicate effectively and professionally with all levels of staff and clients

Experience

• Strong customer service ethic with negotiation and telesales skills
• Experience in retaining and building good customer relationships
• Excellent verbal and written communication skills
• Articulate with a confident phone manner
• Good organisation skills with the ability to multi task and prioritise workload
• Ability to source own leads through research

Required Skills

• Professional and confident manner
• Excellent Communicator
• Good customer service skills
• Ability to work within a team and under own initiative
• Good organisational skills
• Ability to work well under pressure
• Good literacy and numeracy skills
• Report writing