Our client an Italian luxury specialist travel business is looking for a Luxury Sales Consultant.  This role will construct bespoke itineraries for clients looking at Italy as a destination. This role will require the necessary skills and personality to handle sales calls and respond to all enquiries with efficiency, accuracy, and courtesy.  Ideally, the candidate should have knowledge and experience in the Italian Villas sector. Operating at exceptional standards, the company emphasises swift and accurate quotation turnovers. Supported by a collaborative team, you will manage bookings from initial enquiry to final documentation and post-trip follow-up, maintaining seamless communication with clients throughout the booking process.

Skills

• Solid background in selling bespoke travel experiences in Italy
• Proven track record in sales and client management in a luxury travel firm, preferably with a focus on villa rentals in Italy
• Knowledge of Italy as a tourist destination; Experience in collaborating with luxury accommodations and service providers as well as in working with high-net-worth clients
• Commitment to providing unparalleled customer service along with the ability to anticipate and fulfil the unique needs and preferences of luxury clientele
• Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty
• High levels of literacy in English, written and verbal
• Good knowledge of the Italian language, written and verbal
• Competence in using computer systems as well as Word, Excel, CRM systems and digital Apps
  Good problem-solving skills, ability to work under pressure, to think creatively and commercially and to create win-win situations between clients and owners
• Strong levels of self-organisation and discipline, ability to work flexibly around clients’ needs (clients are predominantly US based, so answering emails over the evenings and weekends may be required)
• Must be enthusiastic about creating unforgettable experiences and exceeding client expectations.