Account Manager
Posted a week ago by Coulter Elite Resourcing
Are you a confident and enthusiastic Customer Service Account Manager looking for a new role?
Coulter Elite Resourcing are currently looking for a Customer Service Account Manager to work with one of our well-established clients based in Hinckley.
Principle Responsibilities for the Customer Service Account Manager:
- To contact clients to welcome them and book their initial appointments with consultants in line with service levels and diary booking guidelines
- Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
- To liaise with the new business resolution specialist to handle new business intent to cancels quickly and effectively
- To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff.
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
- Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
- Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
- To receive client and consultant telephone calls and resolve queries and service issues.
Person specification for the Customer Service Account Manager:
- Have a can-do attitude
- Excellent Customer Service
- A team player
- Ability to work in a fast-paced environment
- Thirst to learn
- Ability to be able to communicate efficiently to the team
- Strong time management
- Great telephone manner and customer service
- Have a dynamic and flexible approach
- Ability to work under pressure
This is a full-time permanent Customer Service Account Manager position, working Mon-Fri 09:00-17:30.
If this Customer Service Account Manager position sounds like you, then please forward your CV to Sophie Sansby at Coulter Elite Resourcing.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- Account Manager
- Job ID:
- 221548450
- Applications:
- Less than 10
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