Job Title: Telesales Manager

Location: Exeter (Fully Onsite)

Salary: £25,000 - £30,000

Key Skills: Management / Telesales / Sales / Team Management / Call Centre / Performance Management

Are you passionate about putting customers first? Our client is seeking a Telesales Manager for a leading Telesales team based in the heart of Exeter. This role is perfect for someone from a telesales or customer service background, ideally from within a call centre environment.

Telesales Manager Responsibilities

• Oversee internal sales teams and achieve growth targets.
• Monitor sales team performance by setting and reviewing weekly and monthly targets.
• Collaborate with department managers to identify and execute tactical initiatives.
• Coach and develop teams for professional growth and success.
• Ensure sales orders comply with internal processes for smooth installation.
• Work with Marketing to optimize sales delivery.
• Develop a recruiting plan for salespeople to align with business needs.
• Manage the commission and bonus plan for all teams.

You Should Apply If You:

• Have a proven track record as a Sales/Customer Manager, preferably in telecoms, utilities, or energy sectors (other areas considered).
• Can motivate and lead a team effectively.
• Possess excellent communication skills.
• Are hands-on and detail-oriented to maximize outputs.
• Are highly digitally literate and experienced with modern digital sales and customer tools.
• Are analytically minded and comfortable working with data to build plans.
• Can lead multiple teams across various geographies.
• Are proficient in electronic office skills (Excel, Word, PowerPoint) and have CRM knowledge.
• Have a strong understanding of sales processes and methodology.

Bonus Points For:

• Experience in quickly scaling a sales function in a start-up environment.

Telesales Manager Benefits:

• Annual salary of £25,000-£30,000 DOE
• 4x Life Assurance
• Income Protection
• Salary Sacrifice Pension
• 30 days holiday plus statutory bank holidays
• Enhanced Sick Leave
• Enhanced Family Leave
• Private Healthcare
• Private Dental Care
• Cycle to Work Scheme
• Health Cash Plan
• Shopping Discounts
• Discounted Breakdown Cover

If you are looking for your next opportunity as a Telesales Manager; you're customer-obsessed and ready to make a difference, we'd love to hear from you.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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