Account Manager - Facilities Management Posted 11/04/2024 by RETAIND Ltd Quick apply Salary/Rate: £45000 - £50000/annum + (Depending on experience) Location: Coventry, West Midlands (County) Account Manager – Facilities Management Binley, Coventry £45,000 - £50,000 + per annum (depending on experience) Permanent position Due to continued growth, an opportunity has arisen for an Account Manager to join a well-established and dynamic Facilities Management business based in Coventry. As an Account Manager, your day-to-day duties will include: Communicating closely with long-standing and new clients, to establish their service requirements Develop a strategic account plan and ensure that the contractual obligations are successfully delivered Ensure that the plan is clearly communicated with all necessary parties, and is understood throughout the contract to manage expectations effectively Visit prospective and existing client sites to assess preventative service requirements, and to price up work needed Prepare tender documentation using well-informed and gathered information Conduct regular client reviews to determine performance and shape the future strategic account plan Build excellent client, internal stakeholder and supplier relationships, all built on trust to enable a true partnership and to ensure effective delivery of the contract Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works Lead by example and support and develop direct reports. Manage the contract budgets and provide budgetary reporting to both the client and internal management as required Monitor and drive the timely closure of all PPM, Reactive, Quoted and Remedial Works Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary Embrace any learning and personal development opportunities wherever possible Experience required includes: A relevant qualification or equivalent experience of working in the Facilities Management sector would be a distinct advantage Experience of managing commercial contracts / customer accounts in an FM or similar field is essential IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc. Data management and manipulation using database CRM system to record client activity Managed client relationships Stakeholder and people management Worked in a customer facing environment Budgetary Management Development and realisation of cost saving initiatives Direct management of/communication with the Supply Chain Worked with suppliers/ Procurement and managed Supply Chain leverage (moved from desirable) Data management, analysis and reporting Adherence to processes and procedures Basic technical understanding Health, Safety, Environmental and Sustainability awareness If you are looking for a new opportunity to use your existing skills gained in a role of this nature previously, and to work for a well-respected employer offering security, development and a positive working environment, then please apply with your up-to-date CV. Type: Permanent Job ID: 221455916 Contract Length: Permanent Job Reference: ACCMANCV View full descriptionHide full description