The role of Retail Supervisor at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Supervisor is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work and is a “go to” person, while also being a top seller! Under the direction of the Floor Lead, the Supervisor position assists in maintaining and driving the sales team in hitting KPI's.

Create an unforgettable customer experience

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.

Be the business

• Leads the team on the day to day operations of the sales floor when the Floor Lead is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal

Leadership/Ownership

• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store when required.
• Under the guidance of management, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.