twentyAI is partnered with a Venture Capital Backed Scale up focussed on e-commerce innovation, currently a team of 15 between the UK and USA. The business is led by 2nd-time founders with a successful previous exit, funded by top VC’s and are about to complete their (heavily over-subscribed) Series A funding round. They launched in 2020 and are on track to achieve £4.5M in revenues in 2024. This latest funding round is facilitating their next stage of growth.

The organisation needs a Head of Sales and Customer Success to facilitate the next stage of growth. While Sales is a large focus of the role, there is a strong emphasis for someone to focus on customer success. The company’s SAAS revenue is usage-based, thus the requirement to be hands-on, in the detail, and recognising that getting the signature is just the first step.

The team is full of hungry individuals with previous experience navigating start-ups and scale-ups. People operate in the mindset of no task being too big or too small.

Responsibilities:

• understanding that closing a deal is just the beginning, the business has a usage-based model with overall success driven by balancing the customer lifecycle of signed, onboarded, activated, and growth.
• be a deal maker and success manager on key accounts: carrying your own quota, close your own deals, and grow strategic accounts; focusing on the highest potential opportunities
• leading an existing team of five sales and customer success heads to hit targets and drive growth for existing customers as well as new business.
• developing and implementing data-driven processes to scale the team and function, ensuring there is a clear vision for what “good” looks like.
• constant collaboration with product and engineering teams to ensure the voice of the customer is heard, understood and implemented.

Requirements:

• 5-10 years of experience with proven success ability in both Sales and Customer Success roles (either separately or together)
• Track record of effectively managing and growing a diverse team of skills and experience, including recruiting and retaining top-tier talent experience navigating Scale ups/ Start ups is highly desirable
• Experience in selling or supporting usage-based pricing models, where company value is highly driven by customer-usage
• experience in e-commerce infrastructure, enablement, payments, or fulfilment technologies also highly desirable

The position is compensated through a basic salary + commission + equity package