Residential Services Associate - Expiring soon!
Posted 10/04/2024 by Ritz Recruitment
My client, one of the UK’s largest property companies who have over 110 years’ experience of renting homes require a Residential Services Associate to ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the standard and the team works as one. This is a permanent role and the right candidate can start immediately if available and is based in Hackney, East London. Hours: 8am - 5.30pm Mon to Fri with occasional Saturdays (day in lieu)
Other tasks include:
- Carry out services such as Meet & Greet, Reception duties, Parcel handling, Inspections and Lettings viewings.
- Ensure the resident move in and move out process is seamless and include property checks.
- Ensure effective co-ordination between the customer services team and other areas of the business to enable the efficient working of the front-line service.
- Handle day to day enquires from residents and complaints escalating where required.
- Deliver high-quality strategy and standards to residents and visitors.
- Work closely with companywide colleagues to ensure excellent customer service at all times.
- Promote and build good relationships with external partners.
- Prepare and ensure the delivery of shift handover documents.
- Log all, distribute and receipt keys, parcels and visitors.
- Ad-hoc tasks when they arise.
This is a busy, customer facing role, the ideal candidate will need to have experience in the flowing qualifications and Skills:
- Experience working in organisations providing market rent properties, travel & tourism or hospitality.
- Strong experience working at business/private events would be beneficial.
- Previous experience of working in a team.
- Strong written and verbal English.
- Qualifications in Property or customer service would be advantageous but not essential.
- Previous experience of working and achieving targets
- Well groomed and professional appearance
Are you Passionate about customer service and goal focused? If yes, then this could be your next opportunity!
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- MFB: 79308
- Job ID:
- 221446421
- Applications:
- Less than 10
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